SHIPPING

We currently offer Australia Post shipping within Australia and Worldwide.

All products are shipped from Melbourne within 2 business days of purchase date.

  • You will receive a shipping confirmation email when your item is booked for delivery, which will contain all of your tracking information.

Standard Shipping; Australia Post – Estimated Shipping Time; 3 to 5 Business Days from purchase date for East Coast and 5 to 10 business days for Western Australia.
Estimated 7 to 14 business days for International

Express Shipping; Australia Post Express Post – Estimates Shipping Time; 2 to 3 business days from purchase date for East Coast and 3 to 4 business days for Western Australia. International Express Shipping on request

 

RETURNS

At The Lost Forests, we take great pride in the quality of the craftsmanship every item we produce. We are committed to providing our customers high quality products that are well designed and well made. If for some reason you are not satisfied with your purchase, we are here to help. Please contact us at sales@thelostforests.com.au

The Lost Forests offers a 30 Day Money Back Guarantee policy to exchange or receive a full refund, less the cost of shipping. Just send your product back to us with your details (as per below) and we will exchange it or refund it. It’s as easy as that.

We also offer a 12 Month Warranty from the date of purchase on all manufacturing faults. This does not cover general wear and tear that occurs due to day-to-day use of the product.

The following items cannot be returned or exchanged:

  • Items without receipt or proof of purchase
  • Items not purchased on puggle.com.au or at The Lost Forests store SC-F05, Level 1, 5 Star Crescent, The District, Docklands, Vic 3008
  • Custom Made Product

We comply with the ACCC

 

To Return or Exchange an item, please send us an email at sales@thelostforests.com.au with the following details;

Order #;

Name;

Email;

Item;

Reason for return/refund;

 

 

 

 

We are here to make sure you are totally satisfied with your purchase.